Jobs

PIEDMONT PARK CONSERVANCY
Position Description

Job Title: Park Guide
Reports To: Manager of Visitor Engagement

SUMMARY

Park Guides serve as the face of the Conservancy during the summer months and provide a welcoming environment for all Park visitors from the pool office. Park Guides greet visitors and provide them with information to enhance their Park experience. Park Guides regularly give directions, suggest activities and address inquiries related to the Park and Conservancy.  This role also serves as the check-in desk for the Piedmont Park Pool, selling admission, checking in annual pass holders and providing a high level of customer service to all pool visitors.   

Our ideal candidate will enjoy engaging with all types of people, have a passion for the Park, and be timely and accurate with their work. Park Guides will also assist with projects focused on improving the visitor experience in the Park. This is a Seasonal/Temporary Position with the possibility of moving into a longer-term, diversified role within the Piedmont Park Conservancy’s Visitor Experience Department. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Visitor Experience Duties: 

• Engage with Park goers in a clear, polite, and informative manner. 

• Greet visitors and provide them with directions, maps and accurate information about the Park while answering questions related to Conservancy programs and services. 

• Be enthusiastic and flexible, as well as having a welcoming and professional presence. 

• Demonstrate the welcoming and inclusive values of the Piedmont Park Conservancy. 

• Promote Piedmont Park Conservancy programming through digital and physical assets. 

• Foster a connection between the Park and visitors by being an ambassador for the Park, Conservancy and all its offerings.   

• Address visitor complaints and concerns professionally and promptly 

• Ensure the cleanliness and organization of pool office and surrounding areas 

Pool Counter Management: 

• Provide an outstanding customer experience for pool guests including check-in, selling admissions, sharing rules, hours and expectations.   

• Communicate with Lifeguards around weather, pool capacity, and other safety concerns. 

• Monitor visitor flow and manage lines effectively. 

• Open and close the pool ticket office and submit appropriate reports at the end of each shift. 

• Provide clear updates to other staff about needs in the pool office and any incidents that occur during shifts.   

• Report issues around guest behavior, pool incidents, or other issues to the appropriate authorities including, but not limited to the Manager of Visitor Engagement. 

QUALIFICATIONS, EDUCATION and/or EXPERIENCE

• Must be at least 17 years of age 

• Ability to work an assigned schedule that may include nights, weekends and holidays 

• Ability to perform basic accounting functions, maintain cleanliness of office area, and essential equipment.  

• Must be able to multitask, balance competing priorities, and work independently for several hours at a time. 

• Customer Service experience 

• Strong communication and organizational skills 

• Ability to adapt to changing needs and circumstances 

• Ability to establish and maintain healthy working relationships and to positively engage the public 

• Knowledge and skill in the use of point-of-sale systems, Microsoft, and ActiveNet applications, or ability to learn 

• Physical Demands: The ability to work outdoors all day in hot, humid conditions.  Ability to walk up to 4 miles a day and lift up to 25lbs 

To Apply, please send an email to [email protected] explainin your interest in the position, relevant experience and/or resume, and two references. 

Piedmont Park Conservancy is an Equal Opportunity Employer. PPC is dedicated to building a culturally diverse staff and we encourage applications from all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities.